Accessibility

Transition Plan

The Town of Normal is dedicated to providing access to people of all abilities with access so they can participate equally in all Town initiatives, services and programs. To further this goal, the Town is conducting a self-evaluation and updating its ADA Transition Plan to ensure inclusion and access for people with disabilities. We welcome your input on proposed plans. Share your feedback at any time with ADA Coordinator Greg Troemel via email or by phone at 309-454-9580.

Notice Under the Americans with Disabilities Act (PDF)

To file a formal complaint of disability discrimination through the Town’s ADA Grievance Procedure, please fill out this form.

To report an accessibility concern, please contact one of the following individuals:

Greg Troemel, ADA Coordinator
Town of Normal, 11 Uptown Circle, PO Box 589, Normal, IL 61761
Office: 309-454-9581 | Mobile: 309-824-3026 | Email: gtroemel@normal.org
Monday – Friday, 8:30 a.m. to 5 p.m.

Department	Name	Phone	email
Administration	Eric Hanson	309-454-9777	ehanson@normal.org
Children’s Discovery Museum	Beth Whisman	309-433-3444	bwhisman@normal.org
City Hall: Town Clerk	Angie Huonker	309-454-9509	ahuonker@normal.org
Communications & Community Relations	Cathy Oloffson	309-454-9777	coloffson@normal.org
Facilities Management	Mark Clinch	309-433-3409	mclinch@normal.org
Finance	Andrew Huhn	309-454-9516	ahuhn@normal.org
Fire	Mick Humer	309-454-9603	mhumer@normal.org
Human Resources	Jenny Keigher	309-454-9518	jkeigher@normal.org
Ironwood Golf Course	Craig Onsrud	309-454-9620	consrud@normal.org
Innovation and Technology	Vasudha Gadhiraju	309-454-9608	vgadhiraju@normal.org
Inspections	Greg Troemel	309-454-9581	gtroemel@normal.org
Legal	Brian Day	309-454-9507	bday@normal.org
Library	Brian Chase	309-452-1757	bchase@normal.org
Normal Theater	Adam Fox	309-454-9720	afox@normal.org
Parks and Recreation	Doug Damery	309-454-9540	ddamery@normalparks.org
Planning & Zoning	Mercy Davison	309-454-9590	mdavison@normal.org
Police	Rick Bleichner	309-454-9535	rbleichner@normal.org
Public Works and Engineering	Ryan Otto	309-454-9574	rotto@normal.org
Water	John Burkhart	309-454-9564	jburkhart@normal.org

Website Accessibility

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

Accessibility Design Guidelines

Our website has been designed with the following accessibility guidelines in mind:

We work to comply with Section 508 as well as 2.0 A and AA referring to website accessibility standards.
If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

Browser Accessibility Information

Many popular browsers contain built-in accessibility tools.

Additional Plug-ins

Adobe Reader is required to view and print PDF documents that appear on this website.

To download this program for free, visit the Adobe website.
To read PDF documents with a screen reader, please visit the Adobe Reader Accessibility website which provides useful tools and resources.

Adobe Flash may be required to view certain videos that appear on this website.

To download this program for free, visit the Adobe website.
To access flash content using a screen reader, please visit the Adobe Flash Player Accessibility website which provides useful tools and resources.