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About Ordinance Violations

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1. What are ordinance violations?
2. What options do I have available if I receive an ordinance violation?
3. Where can I find a copy of the ordinance which I am accused of violating?
4. How can I avoid coming to court?
5. Under what circumstances can I plead not guilty and contest a charge?
6. What is the procedure for contesting a charge?
7. Can someone else appear in court on my behalf (for example, a friend or family member)?
8. What are my rights with respect to a trial?
9. Do I need an attorney?
10. What type of trial is available?
11. What is a bench trial?
12. When is a jury trial available?
13. What is the probability that I will win my case?
14. What happens if I win in court?
15. What happens if I lose in court?
16. How much is the fine?
17. If found guilty, how much time am I given to pay the fine and court costs?
18. What are the consequences of pleading guilty in court?
19. What are some advantages to pleading guilty in court?
20. What are some disadvantages to pleading guilty in court?
21. What are the advantages of pleading not guilty?
22. What are the disadvantages of pleading not guilty?
23. Is public service work available instead of a fine?
24. Will the ordinance violation affect my driver's license?
25. When is my court date?
26. Whom can I contact for more information?

About Paying Ordinance Violations

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1. What options do I have available if I receive an ordinance violation?
2. Who is eligible to pay a settlement at City Hall?
3. What if I have a prior ordinance violation?
4. What if I receive multiple ordinance violations arising out of a single incident?
5. How can I pay the settlement?
6. How long do I have to pay the settlement?
7. May I make partial payments?
8. Where do I send the citation and payment?
9. What happens if I do not pay the settlement by the court date?
10. What happens with my citation if I pay the settlement?
11. Why is it called a settlement?
12. How much do I have to pay?
13. Whom can I contact for more information?

Building Inspections

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1. Can I build a shed or building in my yard?
2. Does the Town require contractors to be registered or licensed?
3. What do I need to know before putting up a fence in my yard?

Finance

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1. What should I do if I cannot find my parking ticket in the system when I attempt to pay online?
2. What is the sales tax rate in Normal?
3. Why do I have to pay a use tax on my newly purchased vehicle?
4. What phone number do I call regarding Use Tax Questions?

Fire

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1. How do I schedule a tour of a fire station?
2. My CO alarm is beeping. What should I do?
3. Where should I install the smoke alarms in my home?
4. Do I need a permit to have an outdoor fire?
5. I called for an ambulance; why did you send a fire engine too?
6. I have questions about my ambulance bill. Whom should I contact?
7. What’s the difference between a fire engine and a fire truck?
8. How can I become a Normal Firefighter/Paramedic?
9. Why are fire engines red?
10. How can I get information on breaking news and emergencies?
11. How often is my business inspected by the fire department?
12. How do I know if my smoke alarm is working?
13. How do I schedule fire safety presentations for my school or organization?
14. Why do firefighters wear red suspenders?
15. Every time I cook, my smoke alarm goes off. What should I do?
16. How long do I have to correct violations on a commercial fire inspection?

Historic Preservation Commission

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1. When is a Certificate of Appropriateness (COA) application required?
2. Who approves a Certificate of Appropriateness (COA), and when?
3. What type of work qualifies for expedited review?
4. How does the Bone Grant program work?
5. What type of work is eligible for funding through the Bone Grant program?

Housing & Code Enforcement Division

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1. My rental unit is falling into serious disrepair. Is there anything the Town can do about it?
2. What are the requirements or limitations for college students living in the community?
3. Can the Town assist me in addressing concerns with my rental lease?

Human Resources

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1. How do I find a Blue Cross Blue Shield in-network provider?
2. Are paper applications accepted?

Legal

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1. How can I pay my ordinance violation?
2. When is my court date?
3. Will I lose my driver's license if I pay my ordinance violation online?

Main

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1. How do I contact a Town department?
2. Where can I find the answers to my frequently asked questions?

Parks & Recreation

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1. When and how can I reserve a Park Shelter or Softball Field?
2. When can applications be submitted for Summer Employment?
3. Do we have Adult Sports Leagues?
4. When do Pool Passes go on sale and where can I purchase one?
5. What are the Pool hours?
6. When is the Activity Guide available?
7. How can I register for programs?

Planning & Zoning Division

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1. Does the Town restrict the number of pets that I may have in my home?
2. How can I determine the zoning of a property?
3. Where do I look to determine whether my proposed business use is permitted at a certain address?

Police

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1. How do I obtain a copy of a police report?
2. How do I pay for an ordinance violation?
3. Can I dispute an ordinance violation?
4. How can I get a copy of an accident report?
5. How do I reclaim a vehicle that was towed after an arrest?
6. Why was my vehicle towed?
7. How do I contact an officer or detective at the Police Department?
8. How do I check the status of my case?
9. How do I retrieve property seized by the Police Department?
10. How do I bail someone out of jail?
11. How can I obtain an Order of Protection?
12. How do I get a copy of my criminal history?
13. Where do I pay for a traffic ticket?
14. Where do I pay for a parking ticket?
15. Can I dispute a parking ticket?
16. How do I apply for a job with the Normal Police Department?

Police Citizen Complaint

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1. Can I get in trouble for complaining?
2. I am not 18 years of age. Do I have the right to make a complaint?
3. Should I make my complaint in person?
4. What if I am not satisfied with the results of the investigation?
5. What will happen to the officer?
6. Who investigates complaints?
7. Who should I go to first with a complaint?
8. Will I be told the result of the investigation?
9. Will I have to put my complaint in writing?
10. Will my complaint be taken seriously?
11. Will the chief of police know about my complaint?

Single Stream Curbside Recycling Program

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1. What is single stream recycling?
2. When does curbside recycling begin? When can I sign up for the program?
3. How do I sign up for the program and order a cart?
4. What is the cost of a cart?
5. Do I have to use a Town issued cart to participate in curbside collection?
6. I already have two Town issued carts. Can I use one for my recycling?
7. I currently have a 95 gallon Town issued cart for my regular household waste and would like to order a 65 gallon cart for recycling. If I need a larger cart for recycling; can I switch uses?
8. I already have two Town issued carts. How do I obtain the stickers for the one that I plan to use for recycling?
9. Why is it necessary to put stickers on the cart that I use for recycling?
10. Where and how do I attach the stickers that need to go on the recycling cart?
11. When will my recycle cart be emptied each week?
12. When does the program start?
13. When will my new cart be delivered?
14. If I choose not to participate in the curbside recycling program, will I still be charged a $12 monthly waste fee as opposed to the current $10 fee?
15. What are the recycling choices?
16. What items can be recycled in the curbside and drop off recycle center programs?
17. What items are prohibited?
18. Will the drop off recycling centers remain open?
19. Does the Town offer other opportunities to recycle?
20. Who should I contact if I have questions related to the recycling program?
21. Who should I contact about payment for a recycling cart?

Town Clerk

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1. How do I obtain a business license?
2. How do I obtain a birth certificate?
3. How do I obtain copies of police reports?

Uptown

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1. What is there to do in Uptown Normal?
2. Where can I park in Uptown?
3. I have a question not answered on the website, who may I contact for help?

Use Tax

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1. Why is there a Bloomington/Normal Use Tax?
2. Is the Use Tax new?
3. How is the tax paid?
4. Do out-of-town dealers know about the tax?
5. What is the Bloomington/Normal Use Tax Division?
6. Who gets the revenue generated by the tax?
7. What is the money used for?
8. What is the State of Illinois ST-556 form?
9. Where do I send the form, copy of the ST-556 form (or sales invoice), and the amount due?

Waste & Recycling

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1. What is a fully automated waste collection system?
2. Is a fully automated type of waste collection already used in Normal?
3. What are the benefits of an automated waste collection system?
4. Is there a cost to residents for an automatic system?
5. Are residents required to use the new garbage cart?
6. How is a garbage cart used?
7. What can be placed in the cart for garbage collection?
8. What if a resident has more trash than can fit in the cart?
9. Can a resident use a smaller garbage cart?
10. Can I purchase my own cart from a local retailer?
11. Can residents still use garbage cans or leave garbage out in plastic bags?
12. Will waste collection days remain the same?
13. Will there be any changes in other weekly waste collections?
14. What is the size of the new garbage cart?
15. When should waste be placed at the curb?
16. What should residents do with existing carts and garbage cans?
17. Should I take my cart with me if I move?
18. How do I clean my cart?
19. Are there other communities that use a fully automated waste collection system?
20. Where can I store my garbage cart?

Water

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1. How do I report a main break?
2. How do I contact the Utility Billing Department?
3. If I have a water quality concern, whom do I call?